Customer Testimonials

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Google Apr 10, 2021

Jamal is amazing!

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Google Apr 2, 2021

Wonderful experience!!! Me and my wife traveled from Pennsylvania to Atlanta and my Maserati was giving me issues. I took it to Jim Ellis and I was cared for by Richard Devot (Service Advisor). He took care of us and got us out the door quick and easy FREE OF CHARGE!!!!!

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Google Mar 15, 2021

Lorenzo and team are the absolute best. Friendly, professional, and knowledge. Most impressed with the sparkling clean facility and hospitable staff. Thank you!

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Google Mar 13, 2021

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Facebook Feb 25, 2021

Yes......................

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Google Feb 1, 2021

Had exactly what i needed thanks

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Google Jan 5, 2021

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Google Nov 22, 2020

Great experience at Jim Ellis Maserati. From the communication with Sales Reps Justin and Somphet, to fair and reasonable negotiations with Finance Manager Sankar, to pleasant conversations with and follow up from General Manager Lorenzo, the entire experience was wonderful. The flow of information was transparent. The purchase process was smooth. The entire time spent at the dealership was pleasant. We felt appreciated as customers. This is a trustworthy dealership. I highly recommend Jim Ellis Maserati.

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Google Oct 16, 2020

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Google Sep 17, 2020

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Google Jul 31, 2020

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Google Jul 20, 2020

Awesome service and vehicles

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DealerRater May 1, 2020

Great experience dealing with Micheal Cook at Jim Ellis Maserati. We all wore masks, everything was wiped down but I still managed to drive my new purchase home. Very efficiently handled. So far I could not be more pleased.

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DealerRater Feb 13, 2020

Arthur did a great job taking care of me during my visit to the dealership. He was well versed and knowledgeable of the vehicles. He even went out the way to help me get a red bow to display on the vehicle.

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DealerRater Feb 12, 2020

Dick Ivey responded to all of my emails quickly leading up to my appointment and had my Guilia ready when I arrived. He removed remorse from my purchase by providing a caring and careful transaction.

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Facebook Feb 12, 2020

Very Professional with everything!

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Google Jan 15, 2020

Outstanding customer service from Michael Cook. Took time to explain all the features of the car. Great car buying experience.

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Google Dec 18, 2019

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Cars Dec 8, 2019

This was one of the best experiences i have ever had purchasing a car. Michael Cook was an awesome salesperson. I highly recommend this dealership to anyone who wants A1 service.

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DealerRater Dec 8, 2019

This was one of the best experiences i have ever had purchasing a car. Michael Cook was an awesome salesperson. I highly recommend this dealership to anyone who wants A1 service.

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Google Nov 11, 2019

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Facebook Sep 29, 2019

Great place, great people, great service.

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Google Sep 12, 2019

I had a great experience! Mike Cook was awesome and answered every question I had! I am a happy customer!

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Google Apr 19, 2019

We've had some issues in the past with the Sales Department of Jim Ellis, but the service department is always outstanding and amazing. Leo was extremely professional, and explained everything that was done in our car. Also, he took the time to call our extended warranty company, and get everything aligned for them to cover the rest of the costs. I know this might be part of their job, but they could have been difficult if they wanted, such as making me bring all the original documents to their location. Leo was outstanding dealing with my lack of knowledge ...

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Google Mar 14, 2019

I have 2014 Maserati Quattraporte GTS, had some isue took to Richard, he got all done with no hasle, very knoligble highly recomend, this type car you dont realy trus other shops, deffenetly recomment speak with Richard, fully trust him, will see him next service again

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Google Mar 6, 2019

I've been sending my SUV to Jim Ellis Maserati Services over the past 2-3 years. Want to thank Jamal Diamond, for always taking good care of my vehicle and outstanding customer services. I trust Jamal as service advisor, the dealer is fortunate having someone in Jamal's caliber around over the last 3 years. Thanks again for the great services

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Google Mar 1, 2019

Jim Ellis performed the 4 year service on my Ghibli. Jamal was great, and took care of all issues. Thanks!

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Google Feb 24, 2019

Erving Goggins my sales guy was very helpful and well educated on all the features of all the Alfa Romeo models. I would recommend this dealership.

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Cars Feb 16, 2019

Jim Ellis Maserati has awesome customer service and a top notch service department. Very courteous and friendly. I will definitely use Jim Ellis again for all my service needs

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Google Feb 15, 2019

Outstanding customer service, very knowledgeable mechanics and super friendly service. Jim Ellis Maserati will be my go to dealership from now own!!!!!!

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Google Jan 27, 2019

Gavin is very knowledgeable and helpful. Great experience.

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Google Jan 12, 2019

Great place

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Google Jan 11, 2019

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Google Jan 4, 2019

The service department was very helpful.

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Google Dec 29, 2018

Mr. I'vey was awesome! Such a pleasant spirited Salesman!!!

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Google Dec 10, 2018

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Google Nov 12, 2018

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Facebook Nov 1, 2018

Engaged Alfa Romeo staff - welcoming fellow enthusiasts. Ive bought a few cars from Jim Ellis over the years Mazda, Saab and Audi. Professionals in every respect. My next is an Alfa Stelvio.

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Google Oct 27, 2018

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Google Oct 3, 2018

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DealerRater Sep 27, 2018

I am a car nut and involve professionally with reviewing, evaluating and comparing automobiles. This means I know a lot about the vehicles and chose mine carefully. I specifically flew into Atlanta to buy my Alfa Romeo Giulia Quadrifoglio because of the professionalism shown in pricing and resolving my lease. They also had the exact vehicle due to their large inventory of Giulias. After all my dealings from every angle with car dealerships, Mr. Pigford's service and professionalism were a couple of deviations above normal. Knowing my knowledge of the car he diplomatically pointed out to me the areas ...

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Google Sep 14, 2018

So my HVAC vent actuator jammed on my Maserati, these guys at 3pm on a Tuesday fit me in to fix it without so much as a prior phonecall. Just drove right up. I had a client to pick up at 4 and said I needed it done by then. They had me in and out in 20 minutes, with my actuator unjammed and the new software uploaded to prevent the problem from reoccurring. This type of service is unheard of in the auto industry. I'll probably never buy another car besides a Maserati or Ferrari, and a large part of ...

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Google Aug 30, 2018

Always great service! Tony was fantastic and took care of us.

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DealerRater Aug 25, 2018

Upon our arrival to the parking lot, my wife was in total shock especially when she learned from Mr. Pigford that “her car” was being pulled around shortly. I just smiled as my heart felt Joy to see the happiness in her eyes and body, for her to know she was about to become an owner of a 2018 Maserati. Yes!! I have purchased several vehicles over the years and I’ve had an okay experience with most salesman but never had a salesman to be so courteous to develop a bond, relationship and friendship to ensure our purchasing experience was ...

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Google Aug 16, 2018

One of the best dealerships I have purchased a vehicle from. Michael was great to work with and everyone Lorenzo was bearing gifts. My new '18 Giulia QV is an amazing car. Thank you for all the help with service.

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DealerRater Aug 1, 2018

Arthur Pigford did a very professional sales event and I could not ask for better help or service. I am very happy with my new auto.

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Google May 30, 2018

Great service

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DealerRater May 17, 2018

My car buying experience was fantastic! Arthur Pigford’s knowledge and professionalism really put me at ease during the process. Thank you for providing “Outstanding” customer service!

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Facebook May 10, 2018

Went into service my Ghibli, ended up buying a GranTurismo sport! I love my car and all the folks at Jim Ellis Maserati!

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DealerRater May 9, 2018

I stopped by a couple of months ago just as a spur of a moment thing because my daughter had a tennis tournament in the area. I did not have a reservation. Just wanted to look at the new Levante SUV and also the Quattroporte. The staff at Jim Elllis Maserati were extremely accomodating on my behalf. Michael introduced himself to my daughter &. Even though he was busy he took time out to show me the cars I was interested in. Overall, we ended up purchasing a Quattroporte from Michael Cook at Jim Ellis Maserati. Another note: My husband &...

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DealerRater Apr 13, 2018

I was really pleased with the service I was in and out customer service was great my experience overall was great I would do business again

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Facebook Mar 20, 2018

Always attentive Saab service. They take great care and it shows.

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DealerRater Mar 9, 2018

Michael made an otherwise daunting experience quite pleasant. The vehicle and purchase process was explained with clarity. The dealership fostered a very welcoming and friendly environment. Really pleased with the purchase and driving experience.

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Google Mar 8, 2018

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DealerRater Feb 20, 2018

Jim Ellis dealerships are By far the best experience you will have. I have purchased several vehicles from several of the Jim ellis facilities and have always had a great experience this experience was no different. Arthur was a great help and very detailed in his presentation of my new Alfa Romeo vehicle. Jim Ellis provided a great price and great customer service I would highly recommend them.

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DealerRater Feb 6, 2018

Michael was awesome!. He listened to all concerns and was very knowledgeable about the different models and each year comparison. Luke was very cool and attentive to extend coverage to make sure there are no issues going forward. Would highly recommend the team!

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Google Jan 11, 2018

Jamal Diamond and others in the Service department are extremely helpful, got my car back at the promised time and also the price for the service was the same what was discussed upfront. Great dealership and staff right from Lorenzo Smith the Sales Manager to everyone one at the dealership. Great experience with Jamal in Service he took care of everything as promised.

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Google Jan 10, 2018

Great sales and service

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Google Jan 8, 2018

Really go above and beyond expectation.

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Google Jan 3, 2018

We recently moved to Atlanta from San Jose where we had been looking at Maseratis. I contacted Jim Ellis Maserati on their website about a vehicle in their inventory Arthur Pigford responded promptly. We were unable to come to a suitable price initially and things quieted down. I reached back out to Arthur as we approached their year-end. Arthur responded on his day off and indicated he would discuss my offer internally when they reopened after New Years. Arthur promptly responded on the morning of January 2nd, we came to agreement, I completed the financing application online, and we picked ...

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DealerRater Dec 11, 2017

Looking forward to many miles of driving pleasure with my 2018 Alfa Romeo Giulia. Arthur Pigford, and Luke Marcotte were a pleasure to work with on the purchase of my 2018 Alfa Romeo Giulia.

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DealerRater Nov 29, 2017

.... like that one time that Arthur Pigford and Luke Marcotte at Jim Ellis Alfa Romeo Maserati of Atlanta not only got me in a 2018 for less than an Explorer, but did it 99.9% via email and had me in and out of the dealership within an hour ... ps they also offered to deliver it to me for free!! The customer service is far beyond stellar!!! GO see them today!! Tell them Chef Erica sent you!! As a single female buying 100% alone, I wouldn't suggest anyone else!

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DealerRater Oct 31, 2017

We went for a test drive of the new Alfa Stelvio SUV, Arthur was the person in charge of taking care of us, I can only say that this is by far the best experience we have ever had buying a new vehicle, highly recommended, he was knowledgeable, fast, friendky and extremely helpful trying to make an honest deal, we are extremely happy with the deal we made and the car drives beautifully, we highly recommend this dealer, thr Alfa Romeo brand and the Stelvio SUV.

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DealerRater Sep 2, 2017

It's was great experience !Trade in my Range Rover for Maserati Levante . Beautiful car 👌 Michael he very patient , take good care customer . Thank you!

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DealerRater Aug 26, 2017

Traded in my Audi A6 for a Alfa Romeo Giulia. Great car. Michael worked with me to find the right deal for both parties. Michael was efficient and friendly throughout the process.

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DealerRater Aug 14, 2017

Traded in my E350 for the Alfa Romeo Giulia and loving it! Thanks Arthur for all of your help in making it an easy decision and an overall great experience. Looking forward to a whole new driving experience!

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DealerRater Aug 13, 2017

Arthur is a wonderful salesman & helped to make the purchase of my Maserati go smoothly. Thank you! I love my new car!!! It is beautiful!

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DealerRater Jul 25, 2017

I had a great experience leasing my first Maserati. Michael and Lorenzo worked with me to build a unique car that I love and I had fun throughout the process. Luke is personable and explained the financial details very well. Overall everyone at the dealership made my husband and I feel welcome and we're very happy with our experience.

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DealerRater Jul 24, 2017

I have dealt with a myriad of salesmen selling cars in my 45 years of living. I have experienced every emotion caricatured by many of the bad tactics applied by shady dealerships. I am over the moon to say the great representatives of Jim Ellis Maserati, Alfa Romeo in Atlanta, Georgia have not only gained my business for life but restored my respect and faith in the process of procuring a vehicle. From the moment my wife and I arrived at the dealership, Michael Cook greeted us, apologized for the 10-minute delay in getting to us, and immediately sought to understand ...

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DealerRater Jul 18, 2017

The entire sales team is very supportive. They took the time to educate me about the Maserati vehicles. They recognised I needed multiple visits to make a decision and supported me the entire time.I NEVER felt sales pressure....just an excitement that I was considering a Maserati vehicle!

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DealerRater Jul 3, 2017

Dick Ivey was great to work with from start to finish. He took care of the car order by phone and provided all of the paperwork by email so my first visit to the dealership was not until the car arrived. Dick and his colleagues had everything to go when I arrived and clearly take a lot of pride in providing exceptional customer service. I would highly recommend Dick and his Jim Ellis dealership.

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DealerRater Jun 15, 2017

We just acquired our second Maserati from them. Michael Cook, Maserati Brand Specialist, and Lorenzo Smith, Sales Manager, are superb at helping and there are absolutely no pressure tactics here. We have 3 years experience with service and it is likewise excellent; Lance Simpson assisted us this time. We highly recommend the dealership. Everyone we have dealt with here has been great.

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DealerRater Jun 9, 2017

There are the best team to deal with in Atlanta Michael cook will take is time to get u in the best car that fit your lifestyle

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DealerRater May 24, 2017

There was no pressure. The cars sell themselves, and it's up to you to decide what you want. They helped me look for what I wanted, and then when I had to order it, did not require a non-refundable deposit of 10% of the car, like some other dealerships. They wanted "to sell cars, not collect deposits." I loved that attitude. The car came as ordered, and no tricks at closing or anything out of the ordinary. It was a very nice process, and I'd recommend it to anyone. As for Dick Ivey.

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DealerRater May 17, 2017

Everyone I dealt with was friendly, professional and knowledgeable. I was kept up to date on the whereabouts of my new car as it travelled across the water from Italy to Atlanta. A very good overall experience.

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DealerRater May 15, 2017

Worked with Dick Ivey who was fantastic in all steps. I custom ordered my Giulia Quadrifogio and he handled everything perfectly. Great guy and dealership to deal with.

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DealerRater May 13, 2017

All I can say is Ervin is the man. He delivers as promised and has been great to work with. Looking forward to my new Alfa Giulia Quadrofolio thanks Jim Ellis

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DealerRater May 10, 2017

Honest friendly people,I was very welcome when I went there , that is the reason I went back to purchase my new car from them , I would definitely recommend it to anyone. "................................ ...."...................................................... also very polite people (all of them including other workers there

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DealerRater May 10, 2017

Excellent buying experience. I bought one of the first Alfa Romeo Giulia Quadrifoglio from Michael Cook. He was extremely helpful and accommodating. Lorenzo Smith, the manager, was very knowledgeable about the car and answered a lots of questions about the feel of the car and quality of driving it, since I was not able to test drive the car before I made my decision. Dick Ivey has gone out of his way to help me with ergonomics and measurements of the car. Luke Marcotte, the finance manager, made the transaction very smooth and timely. Thank you to All for your ...

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DealerRater May 4, 2017

I recently purchased my dream car, Alfa Romeo Quadrifoglio from Ervin Goggins at Jim Ellis Maserati. The specific model I was looking for is really hard to find, but these guys were able to delivered it in April as promised. Ervin, Lorenzo and the whole team are fully committed to make their customers 100% satisfied so, if you are looking for a sexy Italian car with the best technology available, come to Jim Ellis Maserati-Alfa Romeo and buy with confidence!

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DealerRater Mar 29, 2017

Spoke with Lance over the past weekend to coordinate delivery of my car for repair. Called today to confirm delivery... Lance not only confirmed deliver, but already had the quote and timeline for repair - way ahead of my expectation!!! Can't wait to get back on the road... Thank You Lance!!!

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DealerRater Mar 23, 2017

My wife and I recently purchased a Maserati Ghibli from Mike Cook at Jim Ellis Maserati. We live in the Augusta area which does not have a Maserati dealer. Mike was very professional and informative. We never felt like we were being pressured. This was truly an exceptional buying experience for a magnificent automobile!

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DealerRater Jan 31, 2017

The sales rep Michael Cook was a pleasure to deal with, no pressure at all. Everything promised was delivered upon. He took the time to make sure that we were comfortable with the car before we left and explain everything in detail. He really knew the product.

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DealerRater Jan 19, 2017

Mike was an awesome. He was very helpful with my purchase of the Lavante. I still love my Lavante and thank you! The dealership is very friendly

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DealerRater Jan 19, 2017

Awesome experience working with Dick Ivey. I had almost purchased a Ghibli in Florida while on Christmas vacation and they let me walk away. Their loss- my gain. I got exactly what I wanted/never any pressure from Dick and most important the benefit of a local dealership. Dick Ivey made everything smooth sailing and PERFECT. Thanks again for the best car buying experience yet. Andrea B.

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DealerRater Dec 6, 2016

I ordered a new Levante back in June, and it just arrived. The communication during the process was top notch, and for a new vehicle, the knowledge of the technology, safety, and other features was very impressive. I am extremely pleased with the overall process and of course the final product. I will get my next Maserati from here, and I recommend the dealer, and specifically, Micahel and Lorenzo, for first time Maserati buyers. rod walker

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DealerRater Nov 29, 2016

Mike, Alonzo and Luke were fantastic, very knowledge and extremely helpful; Great customer service. Highly recommend. Great business acumen and all around exceeded my expectation.

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DealerRater Oct 5, 2016

I first met with Danielle and her sales manager Lorenzo back in March or there about. I test drove the Ghibli and really enjoyed it. The problem was 2 fold. One I was coming off hip replacement surgery and did not want a car that low to the ground and secondly my lease on a Mercedes E350 was up August 20th. Danielle explained about a new SUV called the Levante and how it was suppose to be ready about that time. I said if it drives as well as the Ghibli then sign me up. Lorenzo explained that they were taking ...

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DealerRater Aug 1, 2016

Danielle was so incredibly helpful every step of the way when I purchased my new Maserati!! I would highly recommend this dealership, the sales & service is excellent & of course the cars are just as excellent!!

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DealerRater Jul 23, 2016

My car buying experience at Jim Ellis Maserati was amazing. From the moment I stepped up the dealership I was amazed by the exceptional coustumer service. Danielle took care of me. She was very knowledgable and professional. She was always willing to help me out. Even the sales manager came and talked to me about the options to trade in my car and buy a new one. Overall I was new the pleased with the service. I truly happy with the service that I got. I strongly recommend to look up for Danielle if you want to purchase a car. ...

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DealerRater Apr 5, 2016

I bought a 2016 Maserati ghibli s and had a great experience. The guys there provide a great experience from start to finish. The car is amazing to drive and the Ferrari tuned engine has outrageous exhaust note.

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DealerRater Jan 6, 2016

This is the easiest dealership I have ever done business with. Danielle and her manager made this the easiest purchase possible. We did all the paperwork beforehand and made the deal even though I am 900 miles away. This was the fastest car buying experience and there was no back and forth. Dealer is very honest and kept their word even though I wasn't sure a long distance purchase was going to work in the beginning. I highly recommend buying from this dealer and highly recommend Danielle as they will truly make your purchase as easy as possible. I can'...

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DealerRater Apr 20, 2015

We had an excellent customer service experience here. Especially , Lorenzo and Ken took their time , that made it easy to make our decision for our first Maserati and also will like to come back here for future purchases.

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DealerRater Apr 5, 2015

Lorenzo Smith is excellent at his job as a brand specialist. This was my first experience with Jim Ellis Maserati. The staff was courteous and efficient at their jobs. I highly recommend this dealership. I have purchased several cars throughout the years and the experience with Lorenzo and the other staff members at Jim Ellis made a lasting impression.

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DealerRater Mar 31, 2015

friendly and dedicated sales staffs!!!! will recommand to my friends nice service staff as well!! I will get back with JIm Ellis motor group for my next car also.

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DealerRater Mar 30, 2015

Thank you to Lorenzo, Ken and Kelly for giving us a wonderful customer service experience! You guys had the car and paperwork ready In time for me to leave to Florida. Your hard work is very much appreciated! Thanks again! I will recommend all my friends!

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DealerRater Feb 17, 2015

Best car buying experience to date. Everything from the internet search, the initial sales rep call, to the financing was a breeze. Anthony (Palmer) was so easy to communicate with and respected how valuable time is for our family and ensured a smooth process. Sales team and Michael (Cook) was so wonderful and treated us as a friend going above and beyond and not just another car sale. Financing department was knowledgeable and had us leave with a payment we were happy with. Very pleased with the amount we received on our old trade and overall we were in and ...

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DealerRater Feb 2, 2015

Everyone was very nice and helpful. Salesman went above and beyond to accommodate us. The finance person did a great job and had everything ready.

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